Last week in my new start-up one of our clients decided to call off their event for which we were managing the enrollment process and the payment gateway for collection of credit card amounts. They called up to inform me about this rather sad decision and were good enough to let me know that we could still deduct the agreed for service charges from them. This immediately threw up question of ethics in my mind.
– We had agreed on certain fees and this was rightfully due to me. So why should I hesitate to take what was agreed upon and which the client is still willing to permit me to keep.
– The client was pained that his event was being cancelled. If I take my share away it only means further loss to the client. Would I be right in lining my pocket at the distress of the client. Can I take money without having rendered the full range of services?
How you deal with the above situation will determine what I like to call the Quality of Income. There are many industries that now make money by resorting to manipulative and gouging pricing strategies. Banking, Mobile services and Airlines immediately come to mind. For some reason they have forgotten what it means to be customer friendly. And since the entire industry behaves in similar fashion the customer has no choice but to go with the least cost devil. Soon it is a Red ocean. Kingfisher Red.
Even taking Vijay Mallya to the cleaners.
So given a choice it would be interesting to know how you would have dealt with the above situation.|
Your Votes please